The contract, without the fog

1. What services do we provide?

We provide an execution-only service in contracts for difference (CFDs) on forex, commodities, stocks, digital currencies and indices. We do not give investment advice. Any market commentary, signal or educational material we supply is general in nature and is not a recommendation to trade.

2. Who can open an account?

You must be at least eighteen years old, legally able to enter a binding contract, resident in a jurisdiction where we are permitted to offer services, and not a citizen or resident of a country on our restricted list. You must provide accurate information at onboarding and keep it up to date.

3. How are orders executed?

Market orders are executed at the best price available in our aggregated liquidity book at the moment of execution. Limit orders are executed at your specified price or better. Stop orders become market orders when the stop level is reached and may be filled at a worse price in a gap. We do not re-quote. Execution statistics are published monthly.

We may reject, cancel or amend an order where it would breach a trading limit, where the price is manifestly erroneous, where the underlying market is suspended or where we reasonably suspect market abuse.

4. Margin and close-out

You must maintain equity at or above the margin required for your open positions. Required margin depends on instrument, tier and market conditions and may be increased with notice on the platform. If equity falls below the maintenance level we will close positions automatically, starting with the largest losing position, until the requirement is met. We are not obliged to contact you before doing so.

5. Negative balance protection

If your account balance falls below zero as a result of trading, we will reset it to zero at no charge. This protection does not apply where the negative balance results from fraud, abuse of the platform or breach of this agreement.

6. Fees, spreads and financing

Our charges are the spread, any commission applicable to your tier, overnight or hourly financing on positions held past the roll, currency-conversion mark-up, and withdrawal fees beyond your tier allowance. Current schedules are published on the website and in the platform and form part of this agreement. Changes are announced at least fourteen days in advance except where driven by underlying market conditions.

7. Deposit credits and promotions

Deposit credit is added to your margin, not your balance. It cannot be withdrawn. It converts to balance in proportion to volume traded, at the rate published in the promotion terms. Withdrawal of the deposit that earned the credit removes the unconverted credit. We may withdraw credit where we reasonably believe it has been obtained or used abusively.

8. Client money

Money you deposit is held in segregated client bank accounts in accordance with FSRA client-money rules and is not used for our own purposes. Interest on client money belongs to us unless your tier includes balance yield, in which case yield is paid at the published rate.

9. Deposits and withdrawals

Deposits are accepted only from sources in your own name. Withdrawals are returned to the original funding source first, then to another verified method in your name. We may delay a withdrawal to complete anti-money-laundering checks. Free margin only may be withdrawn.

10. Platform and access

You are responsible for keeping your credentials secure and for all activity under your login. Two-factor authentication is mandatory. We may suspend access for maintenance, security or regulatory reasons and will give notice where practicable. Software is licensed to you for personal use and may not be reverse-engineered or redistributed.

11. Communications and recording

We communicate by email, platform notification and, where necessary, telephone. Telephone calls and chat sessions are recorded and may be used as evidence. Notices are deemed received one business day after sending.

12. Conflicts of interest

We may act as principal on the other side of your trade and may earn revenue from spreads and from liquidity providers. Our conflicts-of-interest policy, available on request, describes how these are managed. Our hybrid execution model and monthly statistics are designed to make the outcome verifiable.

13. Our liability

We are liable for loss caused by our negligence, fraud or breach of this agreement. We are not liable for loss caused by market movements, your trading decisions, failure of your equipment or internet connection, actions of third parties outside our control, or events beyond our reasonable control. Nothing in this agreement excludes liability that cannot be excluded by law.

14. Complaints

Complaints may be sent to [email protected]. We acknowledge within one business day and provide a final response within fifteen business days. If you are dissatisfied, you may refer the complaint to the independent dispute-resolution scheme of which we are a member, details of which are provided with our final response.

15. Termination

You may close your account at any time by written notice, once open positions are closed and any balance withdrawn. We may terminate with fourteen days’ notice, or immediately where required by law, where you breach this agreement, or where we reasonably suspect fraud or market abuse. Termination does not affect accrued rights or obligations.

16. Amendments

We may amend this agreement by giving fourteen days’ notice by email and on the website. Continued use of the account after the effective date constitutes acceptance. Amendments required by law or regulation may take effect immediately.

17. Governing law

This agreement is governed by the laws of Abu Dhabi Global Market. The ADGM Courts have exclusive jurisdiction, without prejudice to your right to bring a complaint to the dispute-resolution scheme referred to in section 14.